For immediate assistance, please contact our Customer Care team at (800) 685-0960.


At RPA Energy, we care deeply about our employees and the customers in the communities where we serve. We are currently facing an unprecedented situation with the COVID-19 pandemic and it’s important that we all do our part to keep everyone safe. For up-to-the-minute and accurate information about the COVID-19 virus, please refer to the Centers for Disease Control (CDC) or the World Health Organization (WHO) sites.


We have implemented additional precautionary measures to safeguard the well-being of our customers, partners and communities including:


  • Discontinued home visits for new customer sign-ups.

  • We have asked all employees to work remotely.  

  • Our Customer Care  team is working remotely and available for your questions. If you need to reach out, please contact us at or call us at (800) 685-0960.


Below you will find the answers to some frequently asked questions. If you have further questions, please contact our Customer Care team at (800) 685-0960 or email us at We will be available to assist you from 9am to 6pm (EST) Monday through Friday.



I am concerned about paying my electricity and/or natural gas bill. What should I do?

Your electric and natural gas bill is still managed by your local utility.  For any questions related to the status of your electricity service, please contact your local utility.


  • ComEd (800) 334-7661

  • NICOR (888) 642-6748



  • BGE (800) 685-0123



  • PSE&G (800) 436-7734



  • Duke (866) 216-2136



  • PECO (800) 494-4000

  • PPL (800) 342-5775

  • UGI (800) 276-2722

I am now working from home and expect to increase my energy usage significantly.  Will that impact my monthly charges?

We understand that many customers are increasing their electricity usage as we all are staying home more. For variable rate customers looking for price protection as well as budget certainty please give us a call at (800) 685-0960 and inquire about our fixed rates in your area.  Also, please keep in mind that RPA Energy is only responsible for supply charges. All other charges on your bill are managed by your utility.

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